So stoked with this mascara! I'm new to the brand but chose it because of it's vegan/cruelty-free/no nasty chemicals credentials, and because they're an NZ company donating half their profits to supporting amazing causes – all winning attributes! My order was shipped and arrived suuuuuper fast, and I absolutely love the mascara – to be really honest when I removed the wand I thought "hmm I'm not sure about the texture of this", but that was purely based on sight and when I used it, was so pleasantly surprised! No clumping whatsoever, the brush is lovely and soft but large, and the mascara goes on nice and smooth. No irritation or any other complaints, I'll definitely be a repeat customer!